Can someone explain this to me?

So I'm doing a bit of listening practice and got this question wrong.

Q:何か身分を証明するものはお持ちでしょうか。

1 はい、お持ちです。❌

2 すみません。何も持っていません。✅

3 いいえ、お持ちじゃありません。

Is it something to do with the agents in the conversation? It's a 丁寧語 chapter which pushed me away from three as the answer.

by luffychan13

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