hello all.
i recently got my new rakuten card, which is my first credit card (in japan and in life). while i was filling out the application, i tried to link my bank account but was having trouble with it and decided id just link it once i got my card. now, whenever i try to link my card, i get this error after doing the identity verification step:
現在お取扱いできません。再度、金融機関をご選択ください。
this doesn't happen when i select the "major banks" option, only when i select "local banks." i can't even select my bank; it just kicks me off the site and gives me the above error message.
i was just wondering if anyone else has had this happen and if you were able to solve it, how? i know i can also send in the bank form but that will take awhile and rakuten has a phone campaign going on that id like to take advantage of now. (idk if they would let me without my bank account being linked)
by bee_hime
4 comments
Many banks and financial systems are shut down for Golden Week. Try again during business hours on Wednesday.
If you can’t get your current bank account to work you may find it is easier to just open a new account with Rakuten Bank and start using that. If you’re in their ecosystem, you’re in their ecosystem. It will all work together.
I opened my Rakuten card back in July last year and had the same problem. I even tried to call them and they just sent me the same website link that doesn’t work. Their website is broken and you just have to use the mail-in form if you don’t use one of the major banks.
The same thing happened to me, months ago. I had two different major banks and it didn’t work for either of them. I had to send in the postcard to enable direct debit, but I had to send it in 3 times before it finally got linked. Now the first direct debit has failed somehow and I still have to make a payment manually! Rakuten is the worst. I’m rarely using it now they I have an Amex.