Resources for working at a hotel with a lot of Japanese people

Good evening- I did look at the FAQ and decided that this was a unique enough case to ask about, hopefully it's not too much trouble. I am currently at N5 level proficiency in my studies, but I work at a hotel that sees a lot of businessmen from Japan staying for MONTHS at a time, so I get to bond with them considerably well since I work at the front desk and am the one interacting with them the most throughout their stay. I would very much like to learn phrases that can help them with the hotel itself (how to ask for ID/passpord/credit cards, ask for floor preferences and where to locate the pool/gym/ice machines), but of course, when I look online I can only find resources for STAYING at hotels, not working at them… if anyone has anything, maybe resources given to those working overseas at Japanese hotels, that would be super!

by StarDeoxys

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