Hello Fellow Travelers!
I just booked our first trip to Japan for myself and my husband for October of this year. Based on this lovely group's recommendations, I chose the Shibuya Excel Hotel Tokyu and was relieved that the major parts of the trip were taken care of. I purchased the room through Priceline, however my confirmation came via Agoda whom I've never dealt with – and after a brief Google am concerned about the large number of horror stories that are associated with them. I considered cancelling and rebooking through the hotel directly, however that jacks the same room up by about $165 a night (and I was already spending a little over what I was hoping.) My question is, has anyone had recent experiences with Agoda? Should I be worried? I considered reaching out to the hotel to make sure our reservation was received but a lot of what I read was folks' reservations being cancelled last minute so I don't know how much good that would do. I would hope Priceline would protect us but I don't want to take a chance and then end up halfway around the world with nowhere to stay or stuck attempting to contact customer support.
Thanks so much in advance for any insight! This is our first international trip and I have enough anxiety as it is 😅 I appreciate this sub!
by domokun_darling