Hello everyone, today I want to tell you something. In order to protect the community at large, I signed up for English classes with EF Academy a while back. Everything was going well. During the call, which was with an operator from the brand named Kristina S, she offered me the package, which was monthly payment, and that I could freeze and cancel it whenever I wanted. There were several packages and everything was fine.
Until I wanted to end the service.
Technical support contacted me telling me that there was no way to cancel the service-consumer relationship, that there was no way to repeat the service, I was obligated to pay no matter what, that even, to cancel the service I must pay a suspension, and that this would only be for 60 days (suspension that represents the fee of 4 months 109 – 149 $ x 4 months), and that then I must pay for the service again, in addition, I was offered to be in the service on a monthly basis, and when I entered my account I realized that I was in an annual membership (never discussed before), although I expressed that I did not want to have any more relationship with the service, they only tell me that I have to pay.
I thought the service was very good, and I took it, but this strategy of generating fear in the consumer, and forcing them to pay, I see it as immoral and bad conduct, furthermore, I never signed a contract, I only paid for the service for one month and reiterated many times my willingness to remain that way. Additionally, I provide information from other consumers in the same situation on Trustpilot, who were likewise never notified, and are still forced to continue paying, even without consuming the service in any way and expressing their desire to no longer use it. Some have even been threatened with legal consequences if they do not pay, and this case is not isolated, given that it is a trend seen across multiple nationalities and time periods.
There are many reviews of this kind on Trustpilot. Now I've fallen for it. I don't want this to happen to anyone else.
Please, community, share and comment to make it viral, and thus prevent this, even threats, from happening to others… 😶
by Basic-Ladder-2932
4 comments
Shouldn’t you provide the link to Trust Pilot?
[deleted]
I would first go to whatever consumer protection agencies you have available. Second, go to your bank and discontinue the payment due to fraud. If you never signed a contract, there is no justification for them to charge. Definitely go onto whatever media groups you have access to and tell this story. If it’s an app on Apple or other types, go on their reviews and warn people. This is absolutely unacceptable behavior for any business and you do not need to accept this. Good for you for letting people know this.
This is a scam & fraud.
How are you paying for this service, credit card, bank debit order, eft etc etc?
I would cancel whatever payment method with the bank, credit card company etc.