Romancecar contact & refunds

Tried booking Romancecar tickets via the official site (https://www.web-odakyu.com/e-romancecar) for the front observation deck on Mon Sept 29 at 10am. Payment went through, but I never got a confirmation email.

I’m especially worried since I wanted the seats for my 4-yr-old to sit in the very front.

I checked online, but Odakyu only lists phone numbers for support (and I’m in Singapore, don’t speak Japanese). Has anyone had this issue before, or know the best way to resolve it?

by Traditional-End-3552