As Sony Financial Group listed on TSE again, lots of changes are ongoing, not only the IT system, but also features and benefits.
For example, Family cards feature was released recently, however today they announced that from Dec 1st, the support number will only for calls from fixed line, a navi-dial number will be provided for calls from mobile phone, this is a apparently a cost reduction measure. For users, not only mobile user need to pay per minutes, but there is compatibility issues, e.g. Rakuten Link don’t support navi-dial number.
Hope they don’t reduce Club S benefits because of cost reductions.
by rose2023