Nisa rejected

I had Rakuten Securities in 2021, Which I closed immediately.

In 2025 when I try to open Nisa with Interactive Broker, my Nisa is rejected stating that I already have Nisa in JTA records.

When I checked JTA website, under Nisa status I dont see any Nisa account.

Anyone have idea what must be going on here ?

by Life_Conn4361