In Person Card Application for EPOS Card

Hi! For those who tried applying in person in EPOS Card Centers, do you have any advice for someone who's getting a credit card for the first time? Had a problem receiving my Rakuten card via delivery because my residence card had my Romaji name while the card had my katakana name. I heard it's going to take a while to sort that out but I really need a credit card. Will I have the same problem with EPOS card even if I apply in person? I heard that applying in person is better because the staff can help but I'm worried about encountering the same problem. Thank you so much.

by tamagotchi111