Professor says JET reference portal keeps switching to Japanese. Anyone else run into this?

Hey everyone,

I’m working on my JET 2026 application and one of my references said the reference portal keeps switching back to Japanese when he’s trying to fill it out. He said it’s kinda confusing and not user friendly, which doesn’t surprise me.

On my end it says “In Progress,” so I know he opened the link. I’m not sure if he’s able to actually submit it because of that language switch thing.

Has anyone had their recommender run into this before? Did they find a way to fix it ? Like maybe a language toggle somewhere or by reopening the link in a different browser?
Or did you have to contact the JET helpdesk to get them a new link?

Would love to hear what others did. Or if anyone has experienced or currently experiencing while working on their application. Thanks!

by alat3579