Hi everyone, I really need advice because I’ve never experienced something like this on Mercari Japan.
Last night around 3 AM, I was adjusting the price of my listing and accidentally removed a zero.
The item was supposed to be 28,500 yen, but because I was half–asleep, it got listed as 2,850 yen for a few seconds and the buyer purchased it immediately.
As soon as I noticed the mistake, I apologized politely and explained that it was a human error. I asked for a cancellation many times, but the buyer keeps refusing every single cancellation request, no matter how nicely I explain the situation.
The item is a high-value authentic skincare device (normally around 40,000 yen), so sending it for 2,850 yen is absolutely impossible. I already contacted Mercari support with all screenshots and details, but I don’t know if they will side with me.
Has anyone had a similar experience?
Does Mercari usually cancel when the seller clearly mispriced due to a typo?
I’ve always maintained a 5-star rating and never had issues before. I’m honestly in shock because most sellers/buyers just cancel immediately when a mistake happens, we are all human and it happens.
Any experiences or advice would be really appreciated.
Upd:
Thank you so much to everyone who gave me advice in the comments 🙏🏻. I ended up canceling the transaction by choosing the option that the item is out of stock. Mercari didn’t give me any ban or warning. They just showed a message asking me to be careful next time and to make sure the item is actually available. Maybe because this was my first mistake, nothing happened to my account.
Also, sorry for accidentally posting this twice. I didn’t realize it went through two times. Thank you again to everyone who helped me. I really appreciate it 🥹
by Mental-Breakdown1511