[SOLVED: The issue was the ad-blocker uBlock Origin Lite. Removing it, allowed to buy the NISA without even requiring the additional identification.]
Hi,
I've been using Rakuten for both my NISA and iDeCo accounts for the past 2-3 years, but I've been unable to complete the new additional identity verification process for the past 10 days.
I'm currently stuck on the verification page on Rakuten Securities (see below). The SMS option is always disabled, so I’ve been trying the phone verification method. I call the toll-free number from my registered Rakuten Mobile number, hear the automated voice, and then click “認証する” (Verify), but nothing happens, an error message appears instead.
Some additional context:
- The number shown in the attached screenshots is mine.
- I’m aware that VoIP numbers can cause issues, so I’m dialing directly from the standard phone app.
- I’m located in Japan and using a Japanese IP address.
- I’ve tried both Google Chrome and Microsoft Edge on macOS.
- I’m properly logged in to the Rakuten Securities website.
Is there any way to enable the SMS option or resolve the phone verification issue?
Thank you for your help.
by Fragrant-Finding7283