I’ve been with NURO Mobile for 5 years, no problems. My credit card expired at the same time I moved, so when the new card was shipped it was returned to the bank and I had to do a manual 本人確認 to the bank in order to have the card shipped to my new address. (I did the 転居届 with the post office but it didn’t make it in time)
After 10 business days went by and no card delivered I called the bank again who said it was returned again because my address didn’t exist (new house). I told them it does exist and was frustrated that the courier didn’t try to contact me about it, but please send it again and write specifics about the address in delivery instructions.
Well meanwhile, my phone bill is tied to that credit card and cannot be paid. I have no other Japanese credit cards and NURO will not accept debit cards. I called their customer support who said I had until the 8th of January to change my CC info, and if not my account will get frozen and subsequently canceled on the 20th. I let them know my situation and got a big 申し訳ございません and there’s nothing I can do except wait for my card and hope I get it in time.
Today, my phone service stopped working, so now I’m really in a situation where I can’t contact my bank or NURO or my courier about anything anymore, nor can anyone contact me. I really WANT to pay my bill but I am unable to do so. I really wonder what NURO would do if I never paid??? They just throw up their hands and say “sorry our customer doesn’t have a valid credit card so we’ll just forget about this bill”??? Surely not…
I thought about just going to a new provider but apparently you can’t keep your number without doing the MNP process (understandable) but NURO won’t provide that number until AFTER your contract is canceled and it takes 1-2 days, and I cannot contact them to do this as my number has stopped working…
Theoretically if my card shows up everything will be fine, but is there really nothing else I can do?
by TitleVisual6666