Tech Support for Paidy

no idea what flair to use tbh.

ive been trying to sign up for Paidy + link it to my amazon account but for some reason the app refuses to accept my photo verification. admittedly i have very shaky hands but im pretty sure when it does the picture taking thing, the shots are readable, but every time i take them the app goes “photos do not match”. am i doing something wrong ? is there a trick to it that im missing ? is there a way to scan the ic chip instead of taking a photo for verification ? unfortunately i don’t even remember setting a password for it, so that option doesn’t help (i asked a japanese friend to help me with the process so there’s a chance he told me what the password would be and i wasn’t listening).

has anyone ever experienced anything like this before ? any advice ?

by Blue-tsu