In short, my upstairs neighbor is a nightmare.

She makes huge noises, deliberately repeat loud banging at midnight, and even after the police came, she refused to open the door. Once the police left, she would restore everything back to normal. I recorded audio and video of all these, but the management company dismissed it as "just normal living noise" or "probably the washing machine."

I don’t understand why two neighbors next door to her never report anything, and even when the police ask, while they admit it's loud, I’ve been the only one constantly fighting, complaining, and calling the authorities. It’s exhausting for me, especially as my Japanese is still not fluent, and at times I’ve felt like giving up…

I noticed this behavior on my very first night here, but I just thought that was incaution. After going back and forth for so long, I’ve finally decided that once my lease ends, I will move out.

But after looking at new rental listings, all the fees and rules make me feel overwhelmed. This experience has destroyed my trust in renting and management companies, and I can’t help but feel frustrated at how they handle things if something like this happened again.

Has anyone gone through something similar? How can I adjust my mindset during these last few months of my lease?

Thanks for all your comments!! Here’s some information about my apartment that I wanted to add:

My apartment is only a five-minute walk from Akabane Station(tokyo). It’s a 1k RC mansion.

The noise from the upstairs even makes my entire room shake. I am sometimes woken up suddenly by a very loud bang in the middle of the night. I don’t think this has anything to do with the building material, and I have never heard any noise from my neighbors on the sides, even though I can hear their loud video sounds in the hallway. This is also why I chose NOT to retaliate from my room — my neighbors have nothing to do with it.

What really disgusts me is: when I report a problem, the management company doesn’t seriously consider it at all. They just try to brush it off and persuade 'the issue reporter' to accept it. Even one time, they replied with “What were you doing before the noise happened?”, implying if I caused the problem first.

The reason the police are willing to get involved is that every time they come, they can clearly hear the loud noise outside the door.

Ah! I finally got it off my chest💨

I’ll definitely come back here to celebrate once I’ve moved into the next place I’m happy with!!