I used GoTaxi but my driver was 10 minutes late. I canceled. he demanded that I pay

Is that normal? I didn’t pay. I told him he has to deal with the app.

He said “it’s 500 yen to cancel”

Extra information: he was meant to arrive at 11:15 but 11:25 he still wasn’t there and I check in the app he was parked miles away.

Go Taxi gave me to the option to cancel and get a new taxi free of charge.

Eventually BOTH taxis arrived around 11:35. The original taxi told me I had to pay him 500 yen.