I booked a night bus ticket through Willer Travel using my debit card (Mastercard) and paid the full amount. Unfortunately, I had to cancel the reservation.
The cancellation confirmation says the refund will be processed as a “credit card refund”, but I paid with a debit card, so I’m a bit confused about how that works.
Will the 5,700 yen refund still be returned to my debit card? And if anyone has experienced this before, how long did it take for the refund to show up?
For reference, the cancellation email says:
Thank you very much for booking with us.
Please be informed that we have received your cancellation as follows.
[ About refunds ]
Amount paid: 6,030 yen
Arrangement fee: 330 yen
Credit card refund amount: 5,700 yen
The amount that will be billed to your credit card is 330 yen.
Notes:
*Please note that depending on your credit card billing cycle, the charge and refund may appear on your statement in different months.
*Please contact your credit card company for further details.
*The arrangement fee (330 yen) is required to process your reservation.
*The arrangement fee is non-refundable.
For more information about the arrangement fee, please see here.
https://willer-travel.com/en/company/conditions/w-mkt/arrangementfee/
by Several_Rock