At wit’s end with online visa application for extension of period to stay.

I was hoping to save myself a trip to the immigration office but looking like a fool’s errand at this point. I’ve fully completed the application, made sure to match the inputted information to what’s printed on Zairyu/on record from last visa renewal.

Each time I submit I get kicked back with the same error message concerning where I’ve input my residency/zairyu number.

入力された情報では利用できません。

I’ve double and triple checked that everything is inputted correctly and using half-width (半角)

Anyone had/overcome this issue before?

by IsntGallowBoob