A little backstory: The second time I renewed my card online, the metadata on the my number card was not inline with the zairyu card and I had to create a new login on the old system.
Now that we have the new system, it’s seems that I’m having the same problem with a completely new zairyu card and the my number card that matches it. I’ve tried the same process again with creating a new login but the option for extension is not available. The option is only available on my previous login.
Has anybody run into this same problem?
by jdrohh