Long story short, went into a SoftBank location today to ask about my plan. Manager told me (in Japanese) he can’t help. My Japanese is crap but I’m using Google to translate. I try to get an explanation/ find out how I can get help, he refuses and just keeps saying no (kept saying something about speaking Japanese, kept pointing at my tattoos and saying something. Came off pretty racist.) While I wait for a sane employee to help me, he ends up shoving me towards the door. I have a few unkind words for him and leave after getting help from the other employee.
I decided to call SoftBank first to see what they have to say. Their main concern was if I still needed help with my service. I wasn’t so concerned with it at first, but the complete disregard for an employee assaulting me is ridiculous.
Seeing that SoftBank doesn’t seem to care about this situation, what would your next step be, if any?
by burner1122332211
7 comments
Change mobile phone providers? Wait for the guy outside the store? Call the police? Post on the Internet? All kinds of options there.
If you felt it was proper assault, I would do what some others have suggested on your other post and go formally file a complaint with the nearest Koban.
Do your tattoos look like Yakuza tattoos perchance? 🤔
When I worked in Osaka many years ago (mid-2000s), one of my colleagues (white American) had a couple of tattoos and couldn’t use the pool at the gym unless he covered them up, due to potential yakuza implications.
Very possible the bank teller couldn’t talk business with you as a result. Or, if your demeanor signaled an escalation of sorts, they could’ve just run you out.
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Employees will only care if you’re a new customer as they can get signing bonuses. I found the dedicated stores to always have very rude/racist employees. Best I’ve found are staff working in the booths under large electronic stores like yodobashi/bic camera.
I don’t get it, you don’t speak Japanese but you think the remarks were racist?
I don’t know what was going on but yes in Japan businesses can refuse service if customer doesn’t speak Japanese simply because it’s financial obligations and they can be accused of pushing you to sign up and pay, and you can sign up to get services you don’t need just because you don’t understand.
So did the other employee help you?
And what do you mean “shove me towards the door”? Did he put his hands on you? Or walked you to the door?
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