Long story short, went into a SoftBank location today to ask about my plan. Manager told me (in Japanese) he can’t help. My Japanese is crap but I’m using Google to translate. I try to get an explanation/ find out how I can get help, he refuses and just keeps saying no (kept saying something about speaking Japanese, kept pointing at my tattoos and saying something. Came off pretty racist.) While I wait for a sane employee to help me, he ends up shoving me towards the door. I have a few unkind words for him and leave after getting help from the other employee.
I decided to call SoftBank first to see what they have to say. Their main concern was if I still needed help with my service. I wasn’t so concerned with it at first, but the complete disregard for an employee assaulting me is ridiculous.
Seeing that SoftBank doesn’t seem to care about this situation, what would your next step be, if any?
by burner1122332211