Anyone else having issues getting access to your pension data on Nenkin?

I have been trying for over a month to get access to my pension data on the Nenkin website.
The registration process itself is a pain, not getting any confirmation mail and having to wait almost a week to recieve a post card from them with a temporary ID, so I can login.
The first time I tried it claimed that my password was wrong, and instead of having a forgotten password service, they require you to register all over again.

I did, and I wrote the password down. I got the second postcard. I tried to log in, and AGAIN it tells me it is incorrect.
My wife did not believe me and said I must be doing something wrong, so I let her register for me the third time.

Third postcard arrived and no, she could not login.

I tried calling them. My Japanese level is only N4, so I opted for their interpretation service, but to get this service you first need to call a number to request it… but the person I had to ask… could not speak English… My wife is deaf, so she cannot help me in this case.

This is so annoying.
I JUST want an overview of what I paid. It's all I need.