Since last month, a water leak has been happening in the apartment and I informed them of it. It seems to be coming from the pipes of the floor above between my unit and the unit left of me. They sent out a notice to investigate but besides acknowledging the problem no real progress has been made and water still leaks. On top of that the AC unit is full of visible black mold and come to a point where the AC mold cleaning spray they sell on amazon doesn't do anything
I told the 管理員 about the issue and told them I will be gone for a 2 week vacation. When I came back there was a puddle of water in the hall way, lots of little flies, and the circuit breaker was down causing the fridge to be off creating an additional puddle and now mold had spread to my belongings and furniture.
I've been calling them for 3 days straight while being tossed around. Management company says it's the property owners responsibility to fix the solution, the property owner (famous hotel chain) says it's the management company's responsibility. I have sent them the pictures and have a notice of cutting water on September 10th for further investigation in which I received no updates about.
I know that there are tenant protection that exists in yokohama / japan that I should be provided a solution or temporary place to stay while this happens but honestly am not sure where to begin. For the very least I would like them to send a technician to replace the AC or clean the AC so I can use it.
Can someone please guide me on how to figure out this situation so I am not stuck in a mold ridden apartment? Thank you very much.
by idvjp