My friend who is visiting from the UK wanted to use a digital PASMO card so what we did is she downloaded the PASMO app instead of directly getting the card in her Apple Pay. She topped up the card on the app and the money was deducted from her card. However when she then tried to add the card to her apple wallet she had to start it from scratch somehow and then the PASMO that appeared in her wallet didn’t have the amount of money she had paid. Therefore she had to top up again. We would hope that the amount previously charged on the app would appear at some point on her PASMO but still has not. When now opening the PASMO app it shows the amount in the apple wallet PASMO so it seems the previous card where the money had been charged has disappeared. Anyone has encountered the is issue before ? We don’t really know what to do as everything is in Japanese and it looks like you can’t really ask for help on the website…. Would the only way to solve it be to claim a refund from her bank?
I appreciate your help if it has ever happened to you!
by Kabochapomo