Hello, my wife (who is Japanese) and I live in Canada but recently married back in Japan with her family. We received goshugi and deposited it into her old MUFG account that’s still registered to her parents‘ address thinking it would be a simple enough process to transfer it over to us via Wise, as their exchange rate probably beats what our banks back home would offer for cash.
We’re running into a wall with the transfer process tho. Adding her MUFG account to our Wise yen account requires some identity verification which asks for documents proving her address in Japan. She hasn’t lived in Japan for nearly a decade and it seems like none of her digital bank statements show an address, so we’re not sure what to do at this point.
I read some older posts from a few years ago that mentioned that Wise Yen accounts are registered with MUFG but I’m not sure if this is outdated information as I can’t find any mention of it in our account details on Wise, as it seems like the accounts are with Wise itself now with an address in London.
Advice on how to get around this (or on alternatives) would be greatly appreciated! We’re back in Canada now so unfortunately can’t go to a branch to figure this out in person.
by DJjazzyGeth