I sent money through my debit card, but Wise canceled the transaction because my info wasn’t updated. After updating, I had no issues sending money again.
Wise said the refund would take 4–10 business days, but I haven’t received it yet. They told me to contact my bank since the money is supposedly with them.
When I called my bank, they said many customers have similar issues with Wise and explained that Wise uses a third-party bank, so the funds aren’t actually with my bank. They told me to contact Wise again.
I have a Japanese bank account, and when I called Wise again, they said refunds for Japanese banks can take up to 1.5 months and can’t be expedited.
Has anyone experienced this before? Did you eventually get your refund?
by Typical-Original2593