Stupid Question about Windows

Just moved into a new apartment and I have two problems. I think the first might get solved when I get internet installed since it’s a smart house, but here goes.

First I have outdoor shutters and no idea how to control them. Like, there are zero visible controls. Might be controllable from app once the hikari people come later this week. We'll see.

Edit: We solved this part! Thanks Reddit!!
Second, I can’t get any of the upstairs windows or balconies to open. They look like the same locks as downstairs which open just fine, so I’m totally lost. They look very similar to this, just a little shorter. Basically just standard crescent locks, I think. https://www.amazon.co.jp/-/en/Sliding-Crescent-TAKEY72R-Product-specifications/dp/B06XYZW6KS

by DucksinJapan