Hello everyone,
I am a little bit frustrated and lost, and also looking for guidance as to what steps to take next with my situation.
Basically, I upgraded my Pixel Watch through the Google Store, bought another strap for it, and also traded in my old one. I had bank holds and charges for those items, almost all of which have finally been released or refunded by now.
MUFJ is my bank and for all the charges the creditor billing format is exactly the same. I was promised a refund of around 19k for my trade in, and at the same moment 33k was debited from my account, again, by the Google Store. Years ago with a smaller amount, I was charged by them when I should have been refunded. Fool me twice…
They cannot see a charge on their end. Going through all my subscriptions and purchases also yields no connection to anything this large. Google's fraud department replied that they see no proof of fraud and will not refund me for this amount, BUT they cannot tell me what it is for!
What is my best course of action? I am sure that the charge originates from through the Google Store, and I am not sure if a lawyer, consumer protections, or going to my bank will get me the best results. I have had issues with MUFJ before and the answer I get is "we can't" do anything, unless I double down and get angry.
Any advice on an actionable solution is greatly appreciated.
by kayasmus