Just sharing the bad experience, but humorous reactions or constructive suggestions would be appreciated. After long and tedious struggles, I managed to order a new SIM from RM (Rakuten Mobile). I had failed in several attempts at RM shops, failed via the official RM app, and failed in several previous visits to the RM website. However, as I was giving up this last time, I noticed there was something in my shopping cart, and it turned out to be the SIM I was trying to order, so I attacked again and finally succeeded.
Or so I thought. The next day I received notification that the procedural option specified on the website was suspended and not available. I'm pretty certain they didn't implement that suspension on Saturday evening, so the website is simple wrong and the "crucial" option I chose should have been "suspended" some time ago. My bad? I don't think so. Therefore I decided against struggling with the other options to find fresh problems and just canceled the pending order. That part of the official RM app worked okay on the second or third attempt.
Not really a unique problem for RM, but kind of a general change from customer service to customer abuse. Funny business model, if you ask me. Or maybe just a model for funny business? Hey, the whole point of a monopoly is to maximize the profits uber alles. Only the nicest customers are wanted now. "Nicest" means most obedient and most profitable, obviously.
by Winter-Price-9145