​Question from a Japanese Konbini staff: What can I do to improve your customer experience?

Hi everyone,

I’m a Japanese person currently working at a convenience store (Konbini) in Japan.

I’ve noticed that we have many non-Japanese customers, and I want to make sure I’m providing the best service possible. Sometimes I worry if my service is too robotic or if there’s something specific that international customers find confusing or frustrating.

I have a few questions for you all:
1. Is there anything about Japanese Konbini service that confuses you?
2. Are there any specific phrases or actions that make you feel more welcome?
3. What is the one thing you wish Konbini staff would do (or stop doing)?

I’m open to any feedback, even the small things. I want to learn from your perspective to become a better "omotenashi" provider!

Thank you in advance for your help!

追記

お疲れ様です。ナナチキ等のレジ付近で販売する商品にアルファベットや数字を振って欲しいです。海外からの旅行客の方が購入しやすくする為です。ご検討よろしくお願いします

送っといたよ。ここ

今まで、日本人の事は日本人が変える方が良いと思ってた。でもそれは日本で生きる人達を外部の人にする考え方なのかなと思い始めた。もしこの考え方が受け入れられるなら上記のリンクから君たちから自分の意見も送ってほしい。その方が皆の意見の取りこぼしは無いはず。

Until now, I thought it would be better for Japanese people to change things about Japanese people. But I'm starting to think that this way of thinking is treating people living in Japan as outsiders. If you can accept this way of thinking, please send us your opinions using the link above. That way, we won't miss out on anyone's opinions.