Last week I tried to send money from my Aeon Bank account to wise.com (the process is initiated at wise.com where you specify the amount you will send, then they give you the furikomi details, and you should then send the money to a bank account that Wise holds with PayPay Bank)
I attempted to do the furikomi from Aeon to PayPay Bank, and Aeon immediately warned that my transfer was on hold. A second email from them later in the day informed me that the transfer was cancelled. A few days later I saw that my online access to Aeon Bank wasn't working, with the website giving a cryptic error code and messaged.
I called Aeon, and they explained that my access had been blocked for security reasons, that wise.com was implicated in many cases of fraud. They rehabilitated my online account access but asked me to not try sending money to Wise again.
NB that during this whole thing my Aeon debit card worked without issue. I can't say for sure, but it seems likely that any scheduled transfers like salary payment, direct debits, etc. might also have remained unaffected.
by JazzMeAmadeus
3 comments
Drop em like a hot potato. F that. Prestia account works fine with Wise.
I would suggest pushing back and telling them that using Wise is something you rely on. If they want to block other customers by default that’s fine but they should give you the ability to decide where you send money to.
I would also suggest sharing your experience with Wise. They may be able to reach out to Aeon to revise their stance (offer ways to make transfers happen).
Aeon bank seems to not play well with anything. Utter headache trying to use them with overseas services.
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