Hi guys, this is my first post here.
I’ve been having problems creating and verifying my Mercari Japan account and honestly, I don’t know what to do anymore.
For context:
I’m currently in Japan on a Working Holiday visa and just want to buy a few things on JP Mercari.
I already had trouble even registering (despite having a Japanese phone number).
After I finally made an account, I realized I couldn’t like, comment, or buy anything because Mercari had blocked my account right away.
So I figured I needed to complete the extra identity verification (the green badge next to the profile).
But when I tried, I noticed that “Working Holiday / 特定活動” isn’t even an option under visa types.
Still, I went ahead and submitted it anyway.
Then Mercari denied my verification because my name didn’t match my residence card – I forgot to include my middle name.
Today I tried again, making sure everything matched perfectly, but now it keeps showing this error:
“名カナはカナ文字を入力してください” (“Please enter your given name in Katakana.”)
I am using Katakana (I even copied it from a proper converter), but the error just won’t go away no matter what I try.
To make it worse, I can’t contact Mercari support through the app, and when I emailed them, the replies were not helpful at all.
Has anyone else run into this?
Especially anyone on a Working Holiday visa?
Any advice on how to get through the verification or reach support would be really appreciated.
Thanks in advance!!
by anortha
2 comments
Your name must exactly appear as on your residence card. In the Kanji field use Romaji, in the Furigana use the hiragana/ktakana, whichever is indicated.
Note: only full-width characters allowed.
example: not Hello but Ｈｅｌｌｏ (different from just spacing in between)
and if you have any hypen in your name, like サリー for Sally, the ー often doesn‘t work
I had this problem. The issue is that when you register at city hall for your residence card there is katakana used for your name. It doesn’t appear on the residence card but Melcari seem to know what it should be. My registered katakana wasn’t the same as what I usually use so it took a while to work out. I had to remember how my name was registered with city hall in katakana and then it worked.
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